Tracking order

Thank you for choosing SundarCusp for your Mice, Keyboards, and Headphones needs. We understand how important it is to know where your order is, and we have designed a simple, no-login-required tracking process to keep you informed every step of the way.

How to Track Your Order

Once your order is shipped, we will send you an email confirmation containing your tracking number and the shipping carrier used. You can use this information to monitor your package’s journey from our warehouse to your doorstep. Since we do not offer a user account center, all tracking is handled through the carrier’s website or a third-party tracking service.

Step-by-Step Tracking Process

  1. Locate Your Tracking Number: Check the shipping confirmation email we sent to the address you provided during checkout. The tracking number is a unique alphanumeric code (e.g., 1Z999AA10123456784).
  2. Identify the Carrier: The email will also specify the carrier (e.g., USPS, FedEx, DHL, or UPS). If you are unsure, the tracking number format often hints at the carrier.
  3. Use a Third-Party Tracking Tool: For a unified experience, we recommend using a reliable tracking aggregator like 17Track. This tool supports hundreds of carriers worldwide and requires no registration.
  4. Enter Your Tracking Number: On the 17Track homepage, paste your tracking number into the search bar and click “Track.” The system will automatically detect the carrier and display real-time updates.
  5. Monitor Progress: You will see milestones such as “Picked Up,” “In Transit,” “Out for Delivery,” and “Delivered.” Estimated delivery dates are also provided when available.

Alternative Tracking Options

If you prefer other tools, PackageRadar and AfterShip offer similar functionality. Simply visit their websites, enter your tracking number, and follow the on-screen instructions. These services are free and do not require creating an account.

What to Do If Tracking Information Is Not Updating

It is normal for tracking updates to take 24–48 hours after shipping, especially during peak seasons. If your tracking number shows no results after 48 hours, please double-check the number for typos. If the issue persists, contact our support team at [email protected] with your order number and tracking number. We will investigate and provide an update within 1–2 business days.

Delivery Issues

  • Delayed Delivery: If your package is delayed beyond the estimated date, check the carrier’s website for service alerts. You can also use 17Track to see if there are any customs or weather-related holds.
  • Lost or Damaged Package: In the rare event that your package is lost or arrives damaged, email us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

We are committed to making your SundarCusp experience smooth and transparent. For any further questions, please reach out to [email protected].