Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on the destination.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to mice, keyboards, and headphones sold through SundarCusp.
What is your return policy?
You may return unused items within 30 days of delivery for a full refund. Products must be in original packaging and condition. To initiate a return, please email [email protected] with your order number and reason for return.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status. If you have not received tracking information within 3 business days, contact us at [email protected].
Are your products covered by a warranty?
Yes, all mice, keyboards, and headphones sold by SundarCusp come with a minimum 1-year manufacturer’s warranty against defects in materials and workmanship. For specific warranty details, please refer to the product page or email [email protected].
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please email [email protected] within 1 hour of placing the order. After that, we cannot guarantee changes.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Any customs duties or taxes are the responsibility of the buyer.
What if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue and your order number. We will arrange a replacement or refund at no extra cost.
How can I contact customer support?
For any questions or assistance, please email [email protected]. Our team typically responds within 24 hours on business days.