Refund policy
At SundarCusp, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. Please review our refund policy below for a smooth experience.
Eligibility for Refunds
Refunds are available for items purchased directly from SundarCusp within 30 days of delivery. To qualify, products must be unused, in original packaging, and in the same condition as received. Items showing signs of wear, damage, or missing accessories may not be eligible.
Non-Refundable Items
Certain products are exempt from refunds, including:
- Opened or used headphones due to hygiene reasons.
- Customized or personalized keyboards and mice.
- Items purchased from third-party sellers or resellers.
- Products damaged due to misuse, accidents, or unauthorized modifications.
How to Request a Refund
To initiate a refund, please email us at [email protected] with your order number, product name, and reason for return. We will provide instructions for returning the item. Refunds are processed within 5-10 business days after we receive and inspect the returned product.
Refund Methods
Refunds will be issued to the original payment method used during purchase. Please allow additional time for your bank or payment provider to process the credit. For orders paid via gift cards or store credit, refunds will be returned as store credit.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service, as SundarCusp is not liable for lost or damaged return packages. Original shipping charges are non-refundable.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product (e.g., wrong model of mouse, keyboard, or headphone), please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund for the original item and place a new order.
Contact Us
For any questions regarding our refund policy, please email [email protected]. Our team is here to assist you.